The following page details my resume.

 

Joel D. Fernandez 

EDUCATION

 

St. Ambrose High School (‘03-’07)

High School Degree

University of Idaho (‘08-’12, ‘22-present)

B.A. – English – Creative Writing (In Progress)

M.F.A. – English – Creative Writing (In Progress)

 

CONTACT

Phone: (541) 965-9328

Email: jfernandez@ikios.org

BIOGRAPHY

 

I am a writer, engineer, and an artist with a diverse background in technology, design, and language. I’m seeking new opportunities worldwide, on a remote basis. I’m also willing to relocate in some circumstances.

 

A bit about me:

• I believe in progressive business models, exercising company-wide transparency on impacts to local and global
• I am seeking forward-thinking companies whose vision includes supporting future technologies which could improve the human condition on a global scale.
• I support ambitions in design, development, and engineering fields as applied to business
• I am pursuing continued education to constantly adapt myself to the ever-changing industry of
• I have excellent communication skills and experience interacting with almost every kind of business

 

PROFESSIONAL EXPERIENCE

 

Journalist (‘05-’12)

 

Ambrose High School – Boise, ID

Journalist for “The Inkling” School Publication Layout Editor for “The Inkling” School Publication

• Nonfiction Journalism
• Graphic Design of School Publications

 

University of Idaho – Moscow, ID

Journalist for “The Argonaut” and “RAWR” School Publications Layout Editor for “The Argonaut” and “RAWR” School Publications

• Nonfiction Journalism
• Technical Updates for Editors and Editors in Chief
• Graphic Design of School Publications

 

Freelance SEO Writer (‘12-’16)

Search Influence, Inc – USA

SEO Creative Writer for over 300 Companies Worldwide

• SEO Website, Blog, and Social Media Content
• Keyword Campaign Analytics and Diversification

 

IEB Certification Lead Game Tester (‘16-’18)

Microsoft – Xbox – Redmond, WA

IEB Certification Lead Game Tester IEB Certification French Game Tester IEB Certification QA Test Plan Writer

• Game Certification testing through Microsoft Official Vendor and Partner HCL America – Xbox Division
• Promoted to French Language Tester Specialization
• Promoted to Lead Game Tester and Assistant Editor and Writer of Tiered QA Test plans informed by Waterfall-style testing iterations over many rounds of Development/QA exchanges.

 

IT Support Technician (‘18-’19)

PSIGEN Software Inc, USA

Tier 3 IT Support Technician

• Remote troubleshooting for company products in Content Hosting / OCR / Big Data Management
• Windows / Mac OS – small to enterprise scales
• Promoted to authoring technical documentation to assist support team with complex product

 

Chief Documentation Specialist (‘19-’21)

Senior Technical Writer (‘21-Present)

PSIGEN Software Inc, USA / Kofax Inc, USA

Chief Documentation Specialist / Senior Technical Writer Chief Documentation Designer / Support Portal Web Designer

• Direct interaction with Agile Development Team
• Zendesk Support Portal Design and Implementation
• HTML/CSS/Java Editing and Implementation
• Familiarity with C# and Azure Affinity Development
• DITA/XML Technical Product Documentation Author
• HTML Knowledgebase Documentation Author
• Azure API Documentation Specialist
• SQL Server Database Management Specialist

 

NOTE: PSIGEN Software Inc was Acquired by Kofax Inc in 2021